Help Center

Frequently Asked Questions

Everything you need to know about VSAT Academy — accounts, billing, courses, certificates, and technical support. Can't find an answer? Reach out to our team.

Getting Started

Account creation, sign-in, and your first lesson

Subscriptions & Billing

What's included, cancellations, and payment methods

Refunds

Policy, eligibility, and how to request a refund

Technical Support

Reporting issues, response times, and device support

Account & Profile

Profile edits, identity reset, and account deletion

Courses & Certificates

Course format, completion, and certificate access

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Frequently Asked Questions

Getting Started

How do I create a VSAT Academy account?

How do I sign in with Internet Identity?

How do I enroll in a course?

How do I play my first lesson?

Subscriptions & Billing

What does a VSAT Academy subscription include?

How do I cancel my subscription?

How do I update my payment method?

What is the billing cycle and renewal policy?

Refunds

What is the refund policy?

What is the eligibility window for a refund?

How do I request a refund?

How long does refund processing take?

Technical Support

How do I report a platform issue?

What is the expected response time from support?

What browsers and devices are supported?

Account & Profile

How do I edit my profile?

How do I reset my Internet Identity?

How do I manage my certificates?

How do I request account deletion?

Courses & Certificates

What format do VSAT Academy courses use?

What are the course completion criteria?

How are certificates issued?

How do I access my certificates?

Get in Touch